JDSPADE privacy policy Philippines

This JDSPADE privacy policy Philippines explains how we collect, use, store, share, and protect your personal data when you access our online casino and sports betting services. It applies when you browse our site, register an account, verify your identity through KYC, place bets, and use related features. For contractual terms that govern your use of the platform, please review Terms of Service. If you are not comfortable with this policy, you should stop using the services and avoid creating an account or submitting documents.

1. Scope and data controller

We are the operator and data controller for the personal data processed under this policy, meaning we decide why and how your information is processed for our services in Philippines. This policy covers data we collect from you directly, data we generate when you use the platform, and data we receive from third parties for verification and fraud prevention. It does not cover third-party websites or services you may reach via links, which have their own policies. Where required, we also act as a data recipient when service providers process data on our behalf under contract.

2. Personal data we collect

We collect personal data necessary to provide an account-based gambling service, meet legal obligations, and maintain platform security. Account data may include your name, date of birth, email, mobile number, address, username, and account preferences. KYC data may include government-issued ID images, selfies or liveness checks, proof of address, and verification results. Payment data may include deposit and withdrawal details, transaction references, billing information, and limited payment instrument identifiers where applicable. Technical data may include IP address, device identifiers, browser details, session logs, and gameplay or betting activity records. We also collect cookies and similar technologies for essential site functions and analytics.

3. How we use your data

We use your personal data to deliver services you request, including account creation, login, deposits and withdrawals in ₱, bet settlement, customer support, and account management. We also use data to detect and prevent fraud, account takeover, collusion, bonus abuse, and other prohibited activities, and to enforce our rules. For legal compliance, we process data to meet identity verification and recordkeeping duties, respond to lawful requests, and support audits. With your consent where required, we may use contact details and limited usage data for marketing communications and tailored offers; you can opt out via account settings or support channels. For access features, see Login and related account flows.

4. Legal bases for processing

We process personal data under recognized legal bases, depending on the purpose. Contract performance applies when we need data to provide the services you request, such as opening and maintaining your account, processing bets, and paying withdrawals. Legal obligation applies when we must conduct KYC, keep certain records, and respond to lawful requests from competent authorities or the local gambling regulator. Legitimate interests apply when we secure the platform, prevent fraud, and improve reliability, provided those interests are not overridden by your rights. Consent applies for certain cookies and for marketing where required; you may withdraw consent at any time without affecting prior lawful processing.

5. Data sharing and disclosures

We share personal data only as needed to operate an online casino and sports betting service, meet legal duties, and protect users and the platform. We may share data with payment processors and financial partners to process deposits and withdrawals and to manage chargebacks, fraud signals, and transaction reconciliation. We may share data with identity verification and KYC vendors to confirm authenticity and eligibility. We may disclose data to the local gambling regulator and competent authorities in Philippines where legally required, including for investigations or compliance reviews. We also use vetted service providers for hosting, analytics, customer support tools, and security monitoring under written contracts. We do not sell personal data.

6. International transfers safeguards

Some of our service providers may process personal data on infrastructure located outside your immediate location, which can involve international data transfers. When data leaves Philippines, we implement safeguards designed to protect confidentiality and integrity, such as contractual data protection obligations, access limitations, encryption in transit, and vendor due diligence. We restrict transfers to what is necessary for the stated purposes, and we require providers to use appropriate technical and organizational measures. Where applicable, we align safeguards with widely recognized privacy standards, including GDPR principles, while applying local requirements and user rights applicable to our operations.

7. Cookies and tracking choices

We use cookies and similar technologies to run the site and to understand how it is used. Essential cookies support core functions such as session management, authentication, security controls, and fraud prevention. Performance cookies help us measure traffic and diagnose issues so we can improve stability and user experience. Functional cookies remember preferences such as language or display settings. Marketing cookies may be used to measure campaign effectiveness and personalize content where permitted; where consent is required, we will request it and provide options. You can manage cookies through browser settings, but blocking essential cookies may prevent login or deposits. For product areas that rely on session security, see Sports for examples of authenticated use.

8. Data security measures

We apply a risk-based data security program designed to protect personal data against unauthorized access, alteration, disclosure, and loss. Controls may include encryption in transit and at rest where appropriate, secure key management, network segmentation, firewalls, and monitoring for suspicious activity. We limit access to personal data to authorized personnel and vetted contractors on a need-to-know basis, supported by authentication controls and role-based permissions. We also use secure development practices, logging, and incident response procedures to identify and address vulnerabilities. No system is completely risk-free, but we continuously review safeguards to reduce risk and maintain service integrity.

9. Data retention and deletion

We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and protect the platform from fraud and abuse. Retention periods depend on the type of data and the purpose, including account lifecycle, KYC and compliance duties, and financial recordkeeping for payments in ₱. If you close your account, we may keep certain records for compliance, security, and audit requirements, and to prevent re-registration misuse. When data is no longer needed, we delete or anonymize it using reasonable methods, or we securely archive it with restricted access until deletion is appropriate.

10. Your privacy rights and complaints

You may have rights over your personal data, subject to verification and applicable law. These may include the right to access your data, correct inaccurate information, request deletion where permitted, object to certain processing, and request data portability for information you provided. You can also withdraw marketing consent at any time. To exercise rights, contact our privacy team using the details in the Contact section; we may request information to verify your identity and protect your account. If you believe your rights have been violated, you may file a complaint with the National Privacy Commission in Philippines, and you may also contact us first so we can address the issue promptly.

11. Responsible gambling and minors

Our services are intended for adults only. You must be 18+ to register, deposit, or place bets, and we use KYC and other checks to help prevent underage access. We may request additional documents or information if we suspect an account is used by a minor or if details cannot be verified. We also process certain data to support responsible gambling measures, such as monitoring for risky behavior patterns, enforcing self-exclusion or cooling-off where available, and responding to support requests. Gambling involves financial risk; you should play responsibly and only with funds you can afford to lose.

12. Contact and support channels

If you have questions about this policy, want to exercise your data rights, or need help with KYC or account security, contact our privacy and support team through our official support channels available on the platform. Provide the email or mobile number linked to your account and a clear description of your request so we can verify identity and respond efficiently. We may ask for additional information to protect you from unauthorized requests. For general platform navigation, you can also use Home to locate support entry points. JDSPADE will handle privacy inquiries in a timely manner and keep records of requests to demonstrate compliance.